Warranty
One-year Limited Warranty
Our HOROW products are built to last, showcasing unique craftsmanship and superior quality materials. We stand behind our commitment to durability and offer a one (1) year limited warranty on all our products. This warranty covers manufacturing defects in workmanship and materials, encompassing all products, parts, and components.
If any defects in materials or craftsmanship arise under regular use within the first year after delivery, HOROW will provide replacement parts at no cost. Alternatively, at our discretion, we may replace any product or part that is deemed defective, as long as it has been subjected to normal installation, use, service, or maintenance. This warranty applies exclusively to the original purchaser, and proof of purchase will be required for any claims.
HOROW recommends all installations of HOROW products be conducted by a licensed, professional plumber or contractor. HOROW will not be held responsible for any damage or product failure due to improper installation, misuse, or failure to utilize a licensed professional for installation. Please note that HOROW is not liable for any costs associated with installation or removal.
Warranty Claims
If you suspect an issue with your product or any of its components, please fill out the Contact Form or contact support@horow.com for warranty claims. To process your claim, we require proof of purchase and photos/videos of the damaged product. Our HOROW technicians will carefully examine the provided documentation. Before submitting a claim, we recommend checking our FAQs for potential simple solutions.
HOROW shall not be liable for costs, damages or repairs incurred as a result of parts purchased from an unauthorized dealer.
This One-Year Limited Warranty Will Be Voided If:
- Accidental damage and normal wear and tear from in-home use.
- The installer fails to follow the recommended installation guidelines.
- The product has been moved from its initial place of installation
- The product has in any way been modified from its original packaged state
- The product has been subjected to improper maintenance, abuse, misuse, excessive use of chemicals, accidents, or other damages, etc.
